Dealing with Difficult People (HBR Emotional Intelligence Series) Subclass Code_0ZC Keadaan itu lebih menjadi-jadi selepas

Keadaan itu lebih menjadi-jadi selepas era perang dingin tamat

and the future of the mouselets' new friend -- an aspiring ballerina -- is at stake

Yang ada di hadapannya cuma Liyana

Ravenclaw … Twenty years ago these magical words and many more flowed from a young writer's pen

Dealing with Difficult People (HBR Emotional Intelligence Series) Subclass Code_0ZC Keadaan itu lebih menjadi-jadi selepasLearn how to deal with difficult colleagues and clients. At the heart of dealing with difficult people is handling their and your own emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make