The Gold Standard : Giving Your Customers What They Didn't Know They Wanted Subclass_Feng Shui Used by thousands of students

Used by thousands of students around the globe since publication

through the classic tussles of the old First Division

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Ridley Pearson delivers his 2nd installment in the famed Kingdom Keepers series

The Gold Standard : Giving Your Customers What They Didn't Know They Wanted Subclass_Feng Shui Used by thousands of studentsIn this book, you will: Learn how to formulate your own vision, mission statements, and guiding principles, and effectively communicate them to your team. Learn how you can align your vision with your essential mission statement. Discover the core values, including service and accountability, that fuel Colin's customer care ethos, and how you can apply those values to your own business. Have a renewed understanding of how vitally important it is that