The Effortless Experience: Conquering the New Battleground for Customer Loyalty Class Code_303 Bagi yang tidak layak pula

Bagi yang tidak layak pula

Her life-threatening allergies keep her from enjoying many of the experiences that other teenagers take for granted

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The Effortless Experience: Conquering the New Battleground for Customer Loyalty Class Code_303 Bagi yang tidak layak pulaConventional wisdom holds that to increase loyalty, companies must 'delight' customers by exceeding service expectations. But no matter how exciting special deals may be, the 'dazzle factor' does not solve customer problems. Yet most companies have failed to realize this and pay dearly in terms of wasted investments, lost customers, and squandered loyalty. Matthew Dixon, bestselling author of The Challenger Sale, has teamed up with Nicholas Toman and