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Understanding the roles of Operations Management and the importance of managing quality. Implement Strategic Quality Change and evaluating its wider implications formatIsbn:Softcover - 9783668159938 Here we want to especiallySeminar paper from the year 2015 in the subject Business economics Business Management, Corporate Governance, grade: 81%, European College of Business and Management (ECBM) London, language: English, abstract: According to Plenert, Operations Management (OM) can be defined as the management of activities that enable an organisation to transfer a range of basic inputs (raw materials, energy, customer requirements, information, skills, finance) into